Google Promises Unlimited Cloud Storage; Then Cancels Plan; Then Tells Journalist His Life’s Work Will Be Deleted Without Enough Time To Transfer The Data
www.techdirt.com
Over a decade ago, I pointed out that as Google kept trying to worm its way deeper into our lives, a key Achilles’ heel was its basically non-existent customer service and unwillingness to ev…

As you can see from the above email, they told those who had formerly used a ton of storage on their unlimited plan, that their account would go into “read-only” mode and they wouldn’t be allowed to upload any more data. Tim Burke and his 237.22 TB of video files were among those put into read only mode, which he assumed meant that, at least, that content would be kept safe (hopefully until he could get the feds to return all of his computer equipment).

Instead, over the weekend, Google reached out to say that since he’s using too much storage, they’re going to delete his entire account in seven days (later this week).