Why is choosing equipment from Star Labs more than just buying a physical product? I have found this out in previous days. After a failed firmware update, Star Labs staff were happy to help me solve the problem. When these methods failed, they offered their own repair. It doesn't sound particularly special yet but the fact of offering a free repair after my failed update was nice. So I sent the laptop back to the UK. Afterwards, I was left heavily surprised. Firstly, the company was happy to accelerate the repair process and also chose express delivery because they knew I needed the laptop for a college class at the weekend. However, when my package was held up by DHL for customs inspection (and the DHL helpline was not very helpful), I could always call Star Labs. I called them every day for a few days asking for various details and told them about more problems. They showed me how to fill in each statement in right way. While it was each subsequent email from DHL that stressed me out, I knew I had someone to turn to for help, I had someone to call. It was a huge relief and comfort. The finale was that the package actually reached me and I was not faced with any additional costs (which is exactly as it should be). The day after receiving the package I still received an email asking if everything was OK. Star Labs is not just a laptop manufacturer. It's a company run by people for people. #StarLabs #Starbook #Starbkoomkvi #builtforlinux