I’m pretty pissed off about the RTC battery situation. $1500+ for a laptop. A year of back and forth with support, sending them pictures, updating firmware and software, following their steps, answering the same questions repeatedly. Always on a FedEx quest for them. Meanwhile they knew it was a hardware flaw the entire time. They finally sent me a coin battery.
I know I’m not going to happy worrying about keeping the new RTC battery topped off, unlike every other laptop, but Framework will not perform the real fix for me, even if I pay them.
So I either sell this thing, or fix it myself.
I know how to solder, but am pretty hesitant to doing it on something like a motherboard. Anyone else in the same boat who did the repair themselves? Was it just one simple solder point that wasn’t easy to screw up?
Local repair shop >> shipping in across the world
It’s a simple fix for anyone who knows what they’re doing. Sorry you’re having trouble, but being able to perform this fix instead of just systematically junking returned laptops is a good thing, and is what sets Framework apart. It seems we’ve already forgotten how to visit a repair shop though.
Best of luck!
There’s something to be said about customer service though. Not everyone is computer savvy. Not everyone can solder. It’s pretty shitty to tell a customer, “Yeah, there’s a flaw with our product that we sold you. Just fix it yourself or pay someone else to fix it for you, we don’t want to deal with it.”