Elon Musk promised cheaper, better, even “revolutionary” auto insurance after Tesla started losing sales because of high premiums. But understaffing left some customers waiting weeks or months for compensation as they continued making payments on crashed cars.
From my interactions with Tesla for Solar and Car is that as long as you are good with communication through the app most of the time and slowish service the do pretty decent. My Model 3 warned the 12 volt battery was starting to go bad. Tesla came to my house and replaced the battery for free three days later. Car worked fine during that time.
Same Model 3 out of warranty had the trunk cable powering the trunk and lights fail. Tesla came to my house. Contacted on Friday, they came Monday.
Power inverter failed on Solar after 7 years. Contacted through app. They were responsive on the next business day. First appointment was three weeks out. Came to house and verified bad inverter. Ordered new replacement and four weeks lead time. Three weeks later Tesla contacted and said rather than wait they upgraded my replacement to a newer model and would be out to replace it. Replaced inverter, three hours after they left it stopped. A few days later they remoted into the inverter and applied the software update the installer forgot. Worked fine but Tesla came back to my house to verify it was actually fine.
Model Y has had the heat pump replaced three times all under warranty. Very fast turn arounds but annoying that it took three times to get it right.
Overall could have been better, but I have experienced similar from Ford. Except I had to talk to a human which was a minus because I had to call during work.