Seeing others say their OLED decks, more commonly the LE ones, have a dead pixel made me check my LE deck for one and sure enough I got a dead pixel. If I never checked I probably never would notice it in regular gameplay. Now all I do is fixate on that dead pixel now. I’m really contemplating whether this warrants setting up an RMA when everything else is fine with the deck.
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id send it back
FWIW, my 512GB OLED Deck arrived and seems flaweless for the most part. There’s a slight clicking when pressing down on the dpad that doesn’t exist when pressing left, right, or up but everything else (so far) seems 100%. No Dead Pixels (didn’t think there would be any since it’s using a Samsung display), and downloaded about 430GB worth of content to really test it out tonight.
LE model as suspected couldn’t be cancelled and is also on the way. If I can catch the delivery driver I’m supposed to tell him to return to sender, else I have to get an RMA number and all that stuff to send back the inferior model. I wonder if new LE batchess will use the Samsung display (hopefully).
Imagine buying a brand new iPhone or Galaxy and being told by others here that it’s not a big deal, who cares that your expensive item is marred with something no other major device manufacturer would put up with.
Dead pixel, even if only 1… return that sh1t unless you hate money and love mediocracy.
I agree, I saw a post about backlight bleeding a couple of months ago and I cannot stop fixating on it, albeit, before I didnt even notice it
Backlight bleed won’t be a thing on an OLED panel fortunately.
Yea that’s one of the things that drives me crazy now. Part of why I love OLEDS so much, they don’t have that issue at all
My LCD is so bad I noticed it since first boot but it doesn’t effect actually using it so oh well
Try and tighten your back screws a little, fixed mine
Yep, been thinking about that and I will. Also twisted the deck a bit and with a crunch, it fixed some of it but its still there
You know what they say. “When you stare into the abyss the abyss stares back.”
What if you wink seductively at the abyss?
Don’t stare into the pink starfish for to long.
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Thank you!
Only, when it stared back at you, you blinked
Love that Batman reference
“The Shit Abyss”
-Jim Lahey
Better haul in the jib before it gets covered in shit
You feel that? The way the shit clings to the air?
The shit ass by?
I feel the same way about my herpes.
I should be getting standard 512GB OLED today, better not have no fuckin dead pixel. I think they have the Samsung panel from what I’ve seen on this sub, so my chances are good. But imagine if Valve is having manufacturing issues and has to essentially toss out a ton of systems. Yikes.
So far it seems to be limited to the LE and / or with BOE panel for the most part. I have a 1TB with Samsung panel and I’ve checked and there’s no dead pixels.
Don’t hesitate to exchange it. You paid for a fully functioning unit and are owed one. These manufaturers are used to exchanges for all manner of things and have systems to refurbish and resell units like yours after the return.
According to the ISO standard, it needs more than 1 pixel to be considered faulty screen. Some companies do replace it, but others don’t because they don’t have to.
Edit: In the 2 weeks window it’s replacable because the user can decide they dont want it. At least in the EU.
Only if you can actually buy another limited edition.
I don’t think it’s unreasonable to expect a fully functioning screen. ISO standards exist for a reason, but at the same time they shouldn’t be hidden behind. They’re not some universal truth, just a (manufacturing) standard.
If manufacturers want to bin screens more efficiently, and there’s a lot to be said for that in terms of economics and environmental impact, that’s fine, but they should be up front about what to expect. It being hidden in the terms and conditions somewhere what they consider a good enough screen isn’t enough.
The Deck is a fairly cost optimized product and this could be one of the trade-offs you make, but it should be clear ahead of time. That way consumers know what they get, and can pick other devices with higher standards if they want, probably at a higher price.
Only if you can actually buy another limited edition.
What limited edition lmao
ISO standards exist for a reason, but at the same time they shouldn’t be hidden behind. They’re not some universal truth, just a (manufacturing) standard.
Yeah I feel like people who try to justify defects are just people who took a manufacturing 101 class at their local night school and want to show it off.
The whole point of ISO is that it minimalizes defects, but defects do still occur and they’re still the manufacturers fault
Otherwise Boeing could say “yeah, our faulty plane crashed and a bunch of people died. But our company is still within the 6th standard deviation from the mean so it’s all okay 👍 nobody is allowed to be mad at us”
Not everyone is going to consider one dead pixel a defective product.
Glad to see someone is getting some positive recognition for bringing some logic into the conversation.
They’re wrong, though. ISO doesn’t describe an allowable number of dead pixels. It describes bins for defects, and puts screens into classes based on the number of defects.
To be a class I ISO compliant screen, there need to be zero defects. Any defect will mean it’s faulty. A class II screen may contain some defects, though. It really depends on what the manufacturer considers acceptable, and that’s often class II, but that’s a manufacturing decision the customer doesn’t necessarily have to agree with.
Yeah but consumer products most of the time are not in the class I.
It’s like with CPU silicon lottery. Some could be Overclocked very high, but some can’t. If you want guaranteed bigger speed buy the higher grade product.
Higher possible OCing is completely different from having a screen with 100% working pixels or not. Your CPU not reaching the advertised clock speeds would be a better analogy.
But having 100% of the pixels is not advertised either. I hate this approach, but this is the approach companies taking
But having 100% of the pixels is not advertised either.
They list a resolution, which contains a number of promised pixels.
Neither is “all buttons work” advertised but that’s expected.
It’s like with CPU silicon lottery. Some could be Overclocked very high, but some can’t. If you want guaranteed bigger speed buy the higher grade product.
The difference is that a CPU will always perform as advertised. If something is broken, it’s sold as a lesser part without that something. You won’t get a 13600K with one defect core. The defect is hidden in the disabled cores.
With screens, a flaw is always visible, so that strategy doesn’t work. That’s why communicating the class of a screen may not be a bad idea. People know the worst case scenario ahead of time, or can pay more to get better, because a flawless screen does constitute a higher value and production cost in a tangible way.
Absolutely return it, it shoud have 0 dead pixels.
Where does valve explicitly say this?
We know that your stance is that dead subpixels is fine and all, but most of us don’t spend $700 on a device to have a defect like that on it before we’ve even gotten to use it.
It’s so tempting to check but I definitely played for ~12 hrs yesterday happy as a clam.
You are lucky. I checked and ONE dead pixel. Driving me insane now.
BOE OLED, and confirmed no dead pixels
So they do exist!
Yes - like most things on the internet this really just a tempest in a teapot.
- Also an LE with the BOE OLED and no dead pixels.
Ccchhheeeccckkk
I caved myself and checked on my LE… Good news everyone! BOE OLED and no dead pixels
Don’t check.
How do you confirm dead pixels ?
I disagree, ignorance isn’t necessary bliss and these consoles are not cheap, valve should be help accountable for any and all faulty products they produce, could never be me busting my ass for 1-3 days to get a handheld with a faulty screen.
we didn’t accept it with the Gameboy, we didnt accept it with the DS nor switch, why should we accept it with the Steam Deck?
Remember when Nintendo said that dead pixels are a “normal characteristic” of LCD screens? 😂
If you can’t tell there is a dead pixel why does it matter? A fault that doesn’t actually affect me is barely a fault. Going through the RMA process is a pain that I’d rather avoid
Have you seen the pixel policy of most PC monitor manufacturers? A lot of them don’t care unless you’ve got 10+ dead pixels, and will laugh in your face if you come to them complaining about a single one.
It’s unfortunate, but it’s difficult to manufacture 100% error-free displays.
Thank you! It’s like yes, Valve is a great company! But it’s still a “for profit” company that makes a shed load of profit. These issues didn’t happen with the LCD deck launch so there’s no excuses here really. They didn’t do enough QC before shipping them out.
It absolutely is. If you never would have noticed and it’s not affecting you in any way there’s no reason why someone should feel obligated to check. Do you deserve a new deck for one dead pixel sure, but that’s a long way from calling it a faulty product.
OMG relax dude out away your pitchfork this is a common issue with literally every company that sells panels, they will 100% refund you. Valve is the best gaming company that has ever existed.
If you want to look at each individual pixel on a pixel screen tester then go for it. I keep an eye out in normal content and black & white loading screens, if I can’t see anything in any of those then I am happy. Ignorance is bliss when you are letting something that would not ordinarily bother you in general use bother you just because you know it is there.
You’d never see it on a black screen because the pixel produces no light.
Has to be something with brightness.
hurts resale value if you find out years down the line
Shouldnt checking for dead pixels be a part of the QC check before packaging…?
What others have said and sadly pixels can die after it leaves quality control if the machine is subject to bumps and trauma.
I would RMA it but I still have my LCD deck as a spare.
Put it in a plain paper bag or tupperware
Too many issues with the new OLED model. Glad I’ve held off.
To all those recommending RMAing, please be aware that most companies nowadays set a certain number of dead pixels as the minimum for a screen to be considered faulty.
Usually 1 or 2 is not enough.
If we think that is fair or not is beyond what I want to discuss, but I’d recommend checking the warranty terms and conditions before entering an exhausting process.
Yeah, I swear the entitlement on this sub is unreal.
It’s not just the number of pixels but the placement. A single dead pixel in the center can sometimes be cause for an RMA, but I’m seeing people RMAing over a single dead subpixel in the top edge of the screen.
That’s perfectly functional by most monitor standards.
Nah, if I’m getting an OLED and expecting a better display I should not have to settle for a dead pixel, especially when I don’t have ones on my LG CX oled tv’s and my Switch OLED.
ISO 13406-2 is a good guide, but not mandatory.
Yes but you can return it not RMA it lol sooooo yeah I “don’t want it anymore”
Do they stop you from buying a new one if you return it?