Still on the fence about sending mines back but I found 2 dead/stuck pixels. They aren’t noticeable while playing and I only found it after running the tests, but now I know they are there lol.

If I decide to replace, would it better to rma or refund? What is the process, so I send only the deck back for the rma and do they provide the box/protective packaging? Do I sent the carrying case with it?

Really sucks, I don’t wanna wait for the whole process and then install all my games and emulators etc again. 😣

  • Elarisbee@alien.topBEnglish
    1·
    10 months ago

    OP, did you try and see if it’s just a stuck pixel? Once they’re unstuck, they’ll be fine and you won’t have to RMA.

    You can of course return it - and Valve has offered RMAs or fixing for stuck pixels for users that didn’t want to unstuck them - but the screen isn’t damaged.