Well, I really hoped that my Laptop will be delivered via DHL, but as it turns out, FedEx ships to Germany too…
And i´ve really seen it all, from Peoples Packages just going to Hong Kong for no reason, them not showing up, to one Persons Package even being bent 90°
And even my own experiences arent the best. last time they delivered something they just threw the package at me and ran away.
So, I just wanted to ask around if anyone actually has good experiences with them, now that I unwillingly trusted FedEx 1000€ of my Money that i likely will never see again
As someone who used to load trucks for FedEx. Yeah they suck. But probably not any worse than anyone else.
I’ve received two things via FedEx this week and I didn’t come to the internet to let everyone know that my packages arrived on time.
Remember, people come to complain, while the people with good service just go about their day.
It was my first and only delivery by FedEx. I wasn’t at home so the delivery guy called me and asked if I knew a neighbor or if he should reroute it to my workplace. I took the second option and I got it the next day at work without a problem(Austria). But I guess u can always be unlucky no matter which delivery company.
I’m in Germany, in Wakanda an der Spree.
Absolutely reliable and quick delivery via FedEx.
GLS is trash, all other carriers are fine.
FedEx in Germany is even worse than DPD and that’s hard. But I have the feeling they are more suited towards B2B here in Germany than all the other services as they don’t really have an infrastructure with pick up shops. I ended up mailing them that I pickup the package at their Hub here in the town I live. Luckily it’s only 10 minutes by car to their Hub. That was way easier than to coordinate a date as they basically only deliver when I am at work and don’t do weekend delivery. (I guess it’s extra and framework only offers weekday delivery via FedEx).
Fun thing is a return shipment you get a UPS Return label.
Speaking to FedEx in the US, I very much prefer UPS/ USPS, but not because they’ve broken anything. They tend to just “lie” about delivery days and will even say something is out for delivery multiple days in a row, but not deliver it. I think it’s probably a staffing issue, but not sure. Mostly makes it annoying to try and make sure you’re home to receive stuff, but I don’t think they’ve ever lost anything of mine.
Name a carrier and I know someone who hates them and refuses to use them.
Purolator
My company uses purolator for almost everything and have had some bad experiences but we ship a lot of stuff
Ha. In the US FedEx has a much better reputation than DHL. Realistically they must all have similar performance to still be doing business.
In my case DHL hands off to the USPS, which is better than FedEx in my area… Let that sink in, USPS, handles packages better than a company whose entire job is to handle packages.
Any shipping company is only as good as its worst employee, with that in mind they are all potentially terrible. Keep in mind that if an employee could be hurt but stop a package from falling, the company would rather the package fall and get damaged, usually costs them less.
yes
ExpressOne is possibly the best delivery service right now, then there are the average ones like FoxPost, then there is the last resort such as GLS, and bottom of the barrel is FedEx.
When FedEx delivered my Framework laptop, they didn’t update the tracking information (after November 24th, it showed a “delayed” notice and it was stuck in Tennessee , and couple that with the Thanksgiving holiday, my package was delivered a day late.
Thankfully, my package didn’t seemed to be damaged, and the things inside the box were really well packaged.
I’ve had dozens of packages delivered by various delivery companies (USPS, FedEx, and UPS) over the past three months, and thankfully I’ve hadn’t had any problems other than the aforementioned late delivery.
I never have a problem with them.
I personally have had mostly bad experiences with FedEx, but I do eventually get my packages in good shape. Their UI for tracking and management is awful. I had to sit on hold with support for fifty five minutes yesterday to confirm that the pickup was registered instead of delivery despite them not showing that. Now it’s going through additional clearance in Alaska for customs.
That last part is likely a customs caused issue, but damn are they unclear and have bad customer experience in my experience.
Also from Germany, no issues but I was supriced that the package arrived at 7:30 am
You didnt hand 1000€ over to FedEx. Framework handed 1000€ of their € to FedEx and until you get an undamaged laptop into your hands, that’s frameworks problem, not yours.