Consumer Reports shares insights about electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) from its latest reliability survey, including the most reliable electric car.
They provide details on how they score their reliability rankings. I’ll let you look it up since I’m not Google. But they state they factor in “Owner Satisfaction”, which is self-reported from vehicle owners for literally anything they have had problems with and are not limited to actual mechanical issues requiring service.
Satisfaction is scored separately and taken into the Overall Score that a car gets. Reliability score is skewered towards drivetrain over other parts of the car.
Do you have source for the claim that they count the software update as reliability issue?
Yes, Consumer Reports.
They provide details on how they score their reliability rankings. I’ll let you look it up since I’m not Google. But they state they factor in “Owner Satisfaction”, which is self-reported from vehicle owners for literally anything they have had problems with and are not limited to actual mechanical issues requiring service.
https://www.consumerreports.org/cars/car-reliability-owner-satisfaction/consumer-reports-car-reliability-faq-a1099917197/
Satisfaction is scored separately and taken into the Overall Score that a car gets. Reliability score is skewered towards drivetrain over other parts of the car.