There is an aerial cable that comes to this splitter (from the left) that splits out two cables. The one powering my modem is the one that’s damaged.
I’ve been having internet issues during the day for the last few days (I live in the northeast US, so very cold right now if that’s relevant). It’s only during the day. Internet speed is VERY slow when it’s connected (<10mbps download, <1 upload) and it is constantly disconnecting. But at nights internet is normal with no interruptions (160mbsp download, 10 upload). I had a tech scheduled to come out to fix the cable today but the guy never showed up (I could do it on my own but don’t fully trust myself with it) but it seems weird it’s only happening during the day. Is this actually the issue?
The other cable from the splitter goes nowhere, so is not an option. This is a rented house so there’s only so much I can do.
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Yes, that will absolutely cause issues. Even a small cut in the outer sheath can cause issues, the connector needs cut off and re-crimped. Takes about 2 minutes with the proper tools, which can all be bought at Lowes or HD or get a tech out to fix it.
Yesssss… please fix the poor guy, also maybe route the cables better so that this doesn’t happen again
Yes, I just went through this. Was having internet dropping out multiple times per hour. A couple of years ago they ran new to the house. They did something in the rap out front but ultimately we traced it to a bad cable in a wall from a previous homeowner. The had extended to cable to the wall using a un shielded crap cable.
Interference could be getting in the line. If you aren’t using the other cable for anything you should replace the splitter with a barrel connector and increase your signal strength to your modem.
yep - so could that ancient splitter and it should be grounded to a ground rod as well.
Absolutely
No longer water tight. No drip loop. Guessing you have moisture in you jacket creating resistance. Replace entire length of cable. Water could have ran yards inside. Next time demand a drip loop to prevent ruining entire lengths of cable.
yes.
Everyone is forgetting grounding and a mocca filter and a weather box. So not spec. Also just because you remove a splitter means you fix the issue. Sometimes putting a spliter in place actually helps. There is a sweet spot where the signal strength needs to be. Unless you have the appropriate meter you will not know what your measurements are.
Yes, and regarding the appointment, it has been a busy week for ISPs and understaffed techOps, I am tech support not dispatch and a poor tech called my at 8:00pm still working on a cx house, (with no dispatch assistance bc they left at 6:00pm)
Try to reschedule the appointment, having that exposed may be being affected by humidity, change of temperature during the day, etc
Looks pretty poor. If the 2nd cable from the splitter doesn’t go anywhere useful, you could just get rid of the splitter, and join the two ends with a straight-thru connector instead of that rusty old splitter. That and fixing the cable sound like good first steps to fixing your problem.
Just make the cable company fix it. Cable must be sealed and dry to work properly.
Not “could”, it definitely is.
Broken shielded cable usually means RF ingress and water intrusion that destroys the high band frequencies which most MSO operators use for Downstream. So broken shielding effects both TX and RX.
Replace the splitter. Splitters go bad. I just replace them to be safe if having any issues.