I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

    • DeltaTangoLima@reddrefuge.comEnglish
      102·
      9 months ago

      I have my own domain that uses a specific 2-letter ccTLD - it’s a short domain variation of my surname (think “goo.gl” for Google). I’ve been using it for years, for my email.

      Over those years, I have discovered an astonishing number of fuckheaded organisations whose systems insist I should have an email address with a “traditional” TLD at the end.

      • PM_Your_Nudes_Please@lemmy.worldEnglish
        15·
        9 months ago

        Same. There are a lot of sites that just outright refuse to accept my email address that I’ve had for years, because it’s not a .com TLD.

        • nybble41@programming.devEnglish
          3·
          9 months ago

          CVS and E*Trade both refused to accept my fairly standard [email protected] address during initial registration, but had no issue changing to that address once the account was created. It would be nice if their internal teams communicated a bit better.

      • lunarul@lemmy.worldEnglish
        15·
        9 months ago

        My first email address was @k.ro (a free email provider many many years ago) and many websites thought a valid second-level domain name cannot be just one letter

      • stickmanmeyhem@lemmy.worldEnglish
        0·
        9 months ago

        A few years back I bought a .family domain for my wife and I to have emails at ourlastname.family That lasted a week because almost every online service wouldn’t accept it. Now we have a .org

        • CosmicTurtle@lemmy.worldEnglish
          0·
          9 months ago

          Doesn’t surprise me one bit. I’ve noticed that a lot of websites will only accept .com and a few will only accept email addresses from popular providers (Gmail, Hotmail, outlook, etc.)

          My guess is that it’s trying to reduce spam and fake account generation.

          • deweydecibel@lemmy.worldEnglish
            2·
            9 months ago

            My guess is that it’s trying to reduce spam and fake account generation.

            Thus preventing the growth of any small providers and further entrenching Microsoft, Google, Apple, and a handful of others as the only “viable” options.

    • KickMeElmo@sopuli.xyzEnglish
      121·
      9 months ago

      I’ve encountered this because my domain has a hyphen in it. Very irritating.

    • aard@kyu.deEnglish
      9·
      9 months ago

      I’m not aware of any correct email validations. I’m still looking for something accepting a space in the localpart.

      Also a surprising number of sites mess with the casing of the localpart. Don’t do that - many mailservers do accept arbitrary case, but not all. [email protected] and [email protected] are two different mail addresses, which may point to the same mailbox if you are lucky.

    • cley_faye@lemmy.worldEnglish
      0·
      9 months ago

      The only useful email validation is “can I get an MX from that” and “does it understand what I’m saying in that SMTP”. Anything else is someone that have too much free time.