I would have expected them to ask me to message them, in order to resolve the issue of not having access to my old email. Instead, they assume that I still have access to it, by simply contacting my email provider!
If I could do that, I wouldn’t have lost access to it through would I?
Also works on EA accounts. Got mine stolen through Customer Service a few months ago. But when I contact them through the email the account was set up with they don’t reinstate me.
Wish there was a solution to these problems that deals with both issues.
There is.
2FA. No, not the fucking “we’ll send you an SMS” bullshit that is increasingly used to just highlight an active phone number for spam purposes. Proper TOTP with the code backed up to a proper service (bare minimum, Bitwarden)
Someone can steal your password and even your email account (unless you TOTP that too…). They still can’t get into your account unless you are an idiot who gets tricked into providing the 2FA key.
In a perfect world? Have your TOTP credentials in one encrypted database/Bitwarden account and your passwords in another. In reality? Just use a trusted service. I used to be a big fan of Keepass but protecting that with a yubikey (or similar) is a huge mess.
The recent push for passkeys (?) is a nice-ish middle ground. People don’t need to understand how to paste a TOTP code into Bitwarden but they still need to approve a login. That said, I hate it since so much of it is dependent on a single device that can generally be opened by just applying REDACTED to the screen and doing REDACTED to narrow down the lock code significantly.
OMFG YEEEEEEESSSSS I HATE THOSE I’m not even super duper security focused I just love the idea of even a bot farm has to guess a code within a 30 second window
Meanwhile sms codes usually expire between a ten minutes and an hour, usually a half hour, but thats if at all
As much as I hate them they’re better than nothing :/
I doubt bruteforce has been used in one of these attacks. The service should detect a bot entering many combinations per second.
The main problem with SMS is that someone could social engineer the mobile operator support to give them a new SIM.
Probably not something you should worry too much about unless you are in any way a target, but still.