Sometimes calls work out in your favor. I’ve been sending emails and messages to a guy for a few days with no response over his new device and remote desktop issues. When I finally reached out, he was having work done at his house and had to keep stepping away to talk to the construction workers. Got to stretch a 30 minute fix into half a day of billable hours.

I would much rather him just follow the instructions on the email, but it’s an early Friday for me.

Edit: got to finish up some project work while on hold and now my day is free after hitting my magical ticket hours for the day. Fuck this job lol