• drislands@lemmy.world
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    1 year ago

    Recently there was news that a man’s Amazon account was locked unexpectedly – which meant he couldn’t shop, couldn’t use his Alexa devices, couldn’t use his doorbell, and couldn’t access the admin controls for his AWS servers.

    The reason was that while he wasn’t home, an Amazon delivery driver dropped off a package and thought that someone in the house yelled racist things at him. While investigating this, Amazon locked the man’s entire account down.

    This was definitely a misunderstanding on the driver’s part, which the man suspects was a mishearing of his Amazon doorbell addressing him in some fashion. After a full week, they decided there was no problem and unlocked his account

    https://www.independent.co.uk/tech/smart-home-lock-out-amazon-b2358107.html