I can’t speak to the claims process yet, but I switched from Progressive and went from ~$1000 to ~$550 (6 month premium for two cars in FL). Every time I’ve had to call them they’ve been quick to answer and are very friendly. Only downside for me has been the lack of an app.
I use a Cloudflare tunnel rather than a dynamic DNS provider. Some in the self hosting community are opposed to Cloudflare, but I appreciate the tools they provide (especially Zero Trust so I can put my self hosted apps behind Okta).