Update from Asus

The service team reply misunderstood the situation. Unlock tool is unavailable at this moment but we are allowing the possibility to unlock, please stay tuned.

**TL;DR

  • ASUS has apparently withdrawn the ability to unlock the bootloader on its phones.
  • As per the company’s technical support team, Zenfone 10 and Zenfone 9 users won’t be able to root their phones.
  • XEAL@lemm.ee
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    1 year ago

    ASUS is apparently killing the posibility of me being a potential customer of their smartphones.

    • IDeserveToBeLoved@szmer.info
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      1 year ago

      Rooting users are only a small percentage of all users so they probably won’t even notice unfortunately.

      sent from rooted phone

    • Magiwarriorx@lemmy.world
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      1 year ago

      ASUS annihilated the possibility I’d ever buy any ASUS product after the way they handled the 7800X3D/AM5 VoC issue. I had never really noticed, but a pretty big swathe of my tech came from them (laptop, monitor, and motherboard among others) but no more.

      • silentknyght@lemmy.world
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        1 year ago

        It’s a big company. Lots of people in lots of departments doing lots of different things. Do you swear off Samsung memory or flash because of their practices around their TV’s or refrigerators?

  • Xperr7@kbin.social
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    1 year ago

    Oh, fuck off. I’m not one to root my phone, but you own the damn thing. Once it’s in your hands, the maker should have no right to tell you what to do with it.

    • XLRV@lemmy.ml
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      1 year ago

      Yeah, I’m really tired of this.

      We should be able to root and install any OS on our phones like we can do on PC.

      I don’t use root or custom ROMs on my phone anymore but this is something that should always be possible.

    • ayaya@lemdro.id
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      1 year ago

      I was genuinely thinking about going with an ASUS phone next because of the unlockable bootloader, this really sucks to see.

        • kindenough@kbin.social
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          1 year ago

          My EU S9+ (Exynos chip) is running a custom Android 13 rom without flaws. A lot of Samsung phones can be unlocked. Seems US models (Snapdragon) are the ones that can’t be unlocked, few exceptions. Most other countries have the Exynos chipset and are perfectly unlockable.

  • SeaJ@lemm.eeOP
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    1 year ago

    Considering their crappy major release and security update support, rooting and flashing custom images is basically a requirement.

  • BlackEco@lemmy.blackeco.com
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    1 year ago

    This is such an anti-consumer move, by refusing to unlock the bootloader Asus hinders the ability of users to extend their devices’ life beyond Asus’s original support window by flashing alternative ROMs…

    • OldFartPhil@lemm.ee
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      1 year ago

      I’d like to see right to repair laws expanded to right to unlock. I think you could make a reasonable argument that a working device that’s not receiving security updates is just as broken as a device that’s experienced a hardware failure.

  • 𝐘Ⓞz҉@lemmy.world
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    1 year ago

    Simple fix: stop buying Asus phones. Once their profit drops they will let you unlock bootloader

    • Psythik@lemm.ee
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      1 year ago

      No kidding, especially with their recent motherboards catching on fire, and then voiding users’ warranties for updating to the beta BIOS that fixes the issue, fiasco.

      They used to be such a good company; what happened?

    • onparole@lemmy.world
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      1 year ago

      Yeah, don’t have one of these, but I was looking at one before settling on a Pixel 7 Pro instead. Have had some sketchy interactions with Asus regarding support and warranty in the past. Might be looking elsewhere in the future where ever Asus is an option. I really don’t like they changing promises retroactively.

  • Im28xwa@lemdro.id
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    1 year ago

    A typical example of planned obsolescence what an effective way of killing my plans to get an Asus phone as my next daily driver assuming this is true

    Some important context from the article:

    A Reddit user claims that the company’s developer liaison on its Telegram channel has no knowledge of any such development. “According to them, the unlock tool server is in maintenance and will resume in Q3,” the person writes; We’ve written to ASUS to clarify the situation and will update this article when and if we hear more.

    But here is the thing why do I need to use a tool to connect to a server just to be allowed to unlock the bootloader? I don’t and didn’t need such a thing to unlock the bootloader of my Samsung Galaxy phone (planned obsolescence ladies and gentlemen)

    • boonhet@lemm.ee
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      1 year ago

      But here is the thing why do I need to use a tool to connect to a server just to be allowed to unlock the bootloader

      It’s been this way since I first flashed a custom ROM on my 2011 Xperia and I’ve never gotten it. It seems so useless. Either Huawei or Xiaomi wanted me to provide a REASON for unlocking.

      I think Nexus phones were unlockable without making a request to a server. I might be wrong though. But I do miss the Nexus line.

      • Zak@lemmy.world
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        1 year ago

        Pixel devices don’t require permission via a server. Unlocking is enabled via developer settings on the device.

        Doing it any other way is user-hostile.

    • miserablegit@lemmynsfw.com
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      1 year ago

      I suspect it’s to keep a record which can be used to defend themselves from lawsuits. “You caught that virus after you removed our protections, so it’s your own fault. Here’s the receipt.”

  • 👁️👄👁️@lemm.ee
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    1 year ago

    Why do so many phone manufacturers hate letting you unlock their bootloaders? Every Google phone lets you do this, and they probably have the most secure Androids of them all.

      • 👁️👄👁️@lemm.ee
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        1 year ago

        pixels are by far the best to degoogled your phone and to have privacy/security/freedom actually

        they go above and beyond letting you unlock your bootloader

        • Sused@lemmy.sdf.org
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          1 year ago

          Oneplus? Bootloader is easily unlocked and it can be debloated easily after root

          • mammut@lemmy.world
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            1 year ago

            OnePlus does not do a good job keeping up with security updates, though.

            Sure, a custom ROM can fix some of that (for security issues that are part of Android), but the bigger problem is that there are hardware-specific security issues that can’t be patched in a timely manner unless the vendor bothers to do so.

          • 👁️👄👁️@lemm.ee
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            1 year ago

            Rooting is a terrible security risk and there’s no point in doing it. You won’t see the popular roms like GrapheneOS, /e/, or CalyxOS supporting it.

            • dsmk@lemmy.zip
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              1 year ago

              What Asus broke here was the bootloader unlocking. Without that, there’s no custom ROMs or root. Root and bootloader unlocking mean different things.

              Regarding root being a terrible security risk or not, I guess it will depend on the user? I never had any issues and only see it as one more thing that isn’t as safe as it could be… my bootloader is unlocked, the recovery isn’t stock, I’m running a custom ROM so I have to trust the developers/building process, etc.

            • Zuberi@lemmy.world
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              1 year ago

              Lol this is the technology page and you’re going to try to make the argument to not root(/jailbreak) a phone?.. Genuinely lold

    • miserablegit@lemmynsfw.com
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      1 year ago

      Probably because they know their OS is a duct-taped piece of garbage which could fall to pieces if you look at it wrong while unlocked.

  • bitwolf@lemmy.one
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    1 year ago

    Very easy way to remove an almost perfect phone from my list of upgrade considerations.

    Edit:

    Saw the tweet from Asus saying an unlock tool will be available soon.

    • foggy@lemmy.world
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      1 year ago

      I still don’t buy Sony over the rootkit escapade and that was nearly 30 years ago.

    • jamyang@programming.dev
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      1 year ago

      I bought their Zenfone 5 in 15 and I always chose ASUS MoBos whenever I need to upgrade. Not anymore.

  • hiire@lemmy.world
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    1 year ago

    Oh come on. I wanted a zenfone, I wanted the compact phone with a headphone jack and actual components. But if they’re being cocky about it, there’s no point. I guess I’ll have to find another brand

  • kamen@lemmy.world
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    1 year ago

    … aaaand another brand I’ll be avoiding when looking for a new phone. In my eyes a phone that can’t be rooted is kind of like a computer without access to an administrator account - you can do stuff with it, but at one point your hands are tied.